CHECKLIST – SHOPPING ON THE NET

Stand:
How do you know if an online retailer can be trusted? What can you do against subscription traps when surfing with your smartphone? And what should you look out for in "free" offers?
Kreditkarte am Laptop
On

How do you know if an online trader can be trusted?

  • Prices shouldn't be far below the usual level.
  • The total price should be stated.
  • There must be clear references to GTCs, data protection provisions and the right of withdrawal.
  • The imprint and contact details must be available.
  • Search for external reviews of the trader.
  • If in doubt, always try to pay by invoice (if the only payment options offered are prepayment, direct bank transfer and cash on delivery, it's more difficult to get the money back later). There must be a clear indication for the purchase (e.g. order with payment, buy).

 

What can you do to protect yourself from subscription traps when surfing with your smartphone?

  • Set up a block: Set up a third-party block with the mobile phone company to protect yourself against unknown subscription operators.
  • Find the subscription operator – contact the contact listed on the invoice (by phone or email).
  • Stop the subscription: Deactivate the unwanted subscription in writing with the billing company (or directly with the subscription operator).
  • Claim back the amount: Reject the invoice with the subscription operator and claim the amount back. If the recovery from the subscription operator doesn't work, complain to the mobile phone provider about the bill and claim the amount back.

*(Subscription traps are cost traps on the Internet that occur, for example, when you accidentally tap on something)

 

What should you look out for in "free" offers?

  • The promised profits usually distract from the costs.
  • Read the small print (T&Cs) and scroll down the website to the bottom. That is where possible costs are hidden.
  • Use personal data sparingly.
  • When contract conditions talk about contract periods or termination, this is usually associated with costs.
  • The imprint must include the name and address (not just a PO box). A foreign address can make complaints more difficult.
  • Look for a that's wrongly checked. Sometimes only asterisks (*) are used and the note and price are hidden at the bottom of the page.

Are you unsure? Get independent and neutral advice! Find out more from the consumer advice centre. www.verbraucherzentrale.de

Hausfront mit mehreren Balkonen mit Steckersolarmodulen

Neue Gesetze und Normen für Steckersolar: Was gilt heute, was gilt (noch) nicht?

Für Balkonkraftwerke gelten zahlreiche Vorgaben, die politisch oder technisch definiert sind. Was ist heute erlaubt und was nicht? Verschaffen Sie sich einen Überblick über Änderungen und Vereinfachungen.
Düstere Schwarz-Weiß-Aufnahme eines Mannes, der vor einem Laptop sitzt

Betrug: Phishing-Mails und falsche SMS von Ministerien und Behörden

Aktuelle Entwicklungen machen sich Kriminelle schnell zu Nutze. So auch zu den Themen Inflation, Energiekrise und nationale Sicherheit. Der Betrug kommt per SMS, E-Mail oder auf falschen Internetseiten. In diesem Artikel warnen wir vor verschiedenen aktuellen Betrugsmaschen.
Logos der Apps Facebook und Instagram auf einem Smartphone

Abo für Facebook und Instagram: Neue Klage gegen Meta

Geld bezahlen oder personalisierte Werbung sehen: Vor diese Wahl stellen Facebook und Instagram ihre Mitglieder seit November 2023. Die Verbraucherzentrale NRW klagt jetzt in einem zweiten Verfahren gegen den Betreiberkonzern Meta. Ein erstes Verfahren war bereits erfolgreich.